Warranty Policy

Warranty Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Repair Notice

We are required under Australian Consumer Law to provide consumers in Australia with the following information prior to accepting your product for repair:

  1. Loss of Stored Data The repair of goods capable of retaining user-generated data may result in the loss of data stored on those goods.

  2. Use of Refurbished Parts Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may also be used to repair the goods.

Warranty Period

The period during which the warranty is in effect depends upon the product to which it relates. In all cases, the commencement date for the warranty period is the actual day of purchase, as reflected by the invoice/receipt provided to you. The table below specifies the warranty period for each class of goods. The warranty period specified is valid at the time of purchase.

Warranty Coverage

The warranty covers defects in materials and workmanship under normal use. The warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, abuse, or neglect

  • Unauthorized repairs or modifications

  • Accidental damage, including drops, spills, and impacts

  • Consumables or accessories (e.g., batteries, filters, masks)

How to Claim Warranty

To make a warranty claim, please follow these steps:

  1. Contact our customer service team via email or phone to report the issue.

  2. Provide proof of purchase (invoice or receipt) and details about the product and defect.

  3. Follow the instructions provided to return the product for assessment.

Repair or Replacement

If a product is deemed faulty under warranty, we will, at our discretion:

  • Repair the product using new or refurbished parts

  • Replace the product with an equivalent model

  • Offer a refund in cases where repair or replacement is not feasible

Contact Information

If you have questions or need assistance with a warranty claim, please contact us:

CPAP World Parcel Locker 10080 28660 509 Williamstown Road Port Melbourne VIC 3207

  • Phone: (02) 4666 0077

  • Fax: (02) 4666 0099

  • Address: Shop 4/16 Minto Rd, Minto NSW 2566

  • Email: Info@davincimedia.com.au

  • Billing Address: CPAP World, 4/16 Minto Rd, Minto New South Wales 2566, Australia